Refunds & cancellations

All ticket sales are final. Once purchased, tickets cannot be refunded, cancelled or exchanged — including if you can't attend, change your plans or miss the event.

If the event is cancelled, every online ticket is refunded in full. You don't need to do anything.

If the event is postponed, your ticket stays valid for the new date and is not refunded automatically. If you can't attend, you can request a full refund by writing to hello@xortal.com with your order number before the new date.

Refunds of online payments are made by Xortal to the original payment method and usually arrive in 5–7 working days. If a ticket can't be issued after you pay (for example, it sold out during payment), you're refunded automatically.

Tickets bought at the gate or issued directly by an organiser follow the same rule and are refunded by that organiser.